Writing and Documentation Services

Technical Documentation:
Proper documentation makes for satisfied customers, reduced customer service costs, and more efficient business processes. We develop and refine your customer-facing and internal documentation, including:

  • User manuals
  • Policies and procedures
  • Online help
  • Knowledge bases
  • Installation guides
  • Tutorials
  • Training materials
  • Wikis
  • Topic-based authoring

Specialty Writing Services:
We provide all sorts of specialized writing services to help you impress clients and reach new customers. Some of these services include:

  • Writing for your blog
  • Marketing materials
  • Advocacy letters
  • Online surveys
  • Editing services

Documentation Tools: 
It is vital for any consultant to come up to speed quickly on your workflow and tools. We are adept with all of the common documentation tools and technologies, including:

  • Microsoft Office
  • Adobe FrameMaker
  • Adobe Acrobat
  • Madcap Flare
  • HTML
  • Markdown
  • Atlassian Confluence
  • ArborText
  • Adobe Illustrator
  • Photoshop
  • Linux (including the command line)
  • Windows 10
  • OS X